What do you need?
Something arrived damaged, defective, misprinted, or it's the wrong item.
Use the form below. Include a clear photo or video of the problem — we need it to process your claim. There's nothing to send back and it costs you nothing.
My order never arrived.
Email us at loomandcanyon@gmail.com with your order number. There's no deadline on your end — get in touch as soon as you think it's gone astray.
I'm in the EU or UK and I've changed my mind.
You have a legal right to cancel within 14 days of receiving your order. Email us at loomandcanyon@gmail.com with your order number and a line saying you'd like to cancel. See our Refund policy for what happens next.